Wacom Hong Kong eStore
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Terms & Conditions

Wacom Hong Kong Authorized Online Store

Authorized Reseller: CG Live Limited

Tel: 2127 4044

Website: http://www.cg-live.com/


Purchase Policy

Goods sold are non-returnable and non-refundable. 

If you received the wrong product or it was damaged during shipping, please contact our service center and arrange of replacement within 7 days. WACOM reserves the right to deny any return.



CG Live Limited is responsible for all warranty services; the service is based upon Intelligent service terms. Warranty commences from the date of purchase.


Order Confirmation

As proof of receipt of your order, you shall receive an email copy of your order from us. Your order will be confirmed upon the clearance of payment and availability of the products and/or accessories you have purchased. Once confirmed, you shall be notified again via email and a telephone confirmation. Also, you will be able to check the status of your current purchase from the Online Store under the Members Area.



Please ensure that your shipping address is accurate. If you have supplied us with an incorrect shipping address that result in your shipment being returned back to us, you will have to bear the return shipment charges imposed by the shipping provider. 
For delivery within Hong Kong and Macau regions, our orders department shall contact you prior to delivery.


Payment Instruction

We accept credit cards, including VISA or MASTER card.


For any query regarding payment, you may contact us at: 
TEL: (852) 2127 4044
EMAIL: wacom@cg-live.com


Personal Information 

Your personal information will be collected by Wacom Hong Kong Limited and our authorized online store partner, CG Live Limited. All information and data collected will be solely for internal marketing analysis and promotional purposes. We take great care to protect your personal data and will not disclose or sell these information to third parties. Keeping your personal data safe is our top priority.


Operating Hour

Our online store opens 24/7. Customer care center and logistic team open from Monday to Friday, 9am to 6pm, excluding public holidays.